Done Right Restoration Services in Chattanooga: Water and Fire Damage Recovery with Same-Day Response
Done Right Restoration Services handles water extraction, mold remediation, and fire damage cleanup for residential and small commercial properties across Chattanooga and surrounding Hamilton County. The company operates on an emergency dispatch model, meaning calls received during business hours and after-hours both route to the same team; the owner answers directly on nights and weekends rather than routing to a call center or voicemail system.
What Done Right Restoration Actually Does
The company's core work splits into three categories: water damage (burst pipes, flooding, roof leaks), fire and smoke damage (structure cleaning and odor removal), and mold assessment and remediation (post-water events or chronic moisture). The owner holds a Tennessee license in mold remediation, which is required by state law to perform remediation work beyond basic drying. Most incoming calls are water-related, typically triggered by winter pipe breaks or summer storms that overwhelm gutters and basement drainage.
Done Right also handles contents drying (furniture, documents, personal items) and works with major insurance carriers, meaning they bill directly to policies rather than requiring customers to pay upfront. For uninsured losses, the company invoices the property owner on completion.
Services and Pricing
Water extraction and structural drying (removing water from walls, floors, and HVAC systems using commercial-grade equipment) costs between $1,500 and $4,500 depending on affected square footage and whether the water reached framing or insulation. A typical 1,500-square-foot basement flood runs roughly $2,800 to $3,200, including initial extraction, equipment placement for 5 to 7 days of drying, and a final moisture test. Confirm current rates by calling directly, as material and fuel costs fluctuate.
Mold remediation pricing depends on scope: containment and removal of mold in a bathroom or crawlspace (under 100 square feet) starts at $800 and scales upward. Full-structure remediation following a major water event can exceed $8,000. The company always performs a moisture survey before quoting mold work; this initial assessment costs $350 but is credited toward the remediation invoice if you proceed.
Fire damage restoration (soot and smoke removal, odor treatment, structural cleaning) is quoted case-by-case after an on-site inspection. Insurance typically covers this work, which simplifies the cost picture for homeowners.
How Done Right Compares to Other Chattanooga Restoration Providers
Two other established restoration firms operate in Chattanooga: one national franchise with a local office that routes emergency calls to a 24-hour national dispatch center before reaching local crews (typical delay of 30 to 60 minutes), and a smaller independent outfit that does not maintain equipment on-site and sources drying equipment from a rental company, adding a 2 to 4-hour setup delay for after-hours jobs.
Done Right keeps extraction and drying equipment staged at its location, enabling it to arrive with tools in hand rather than renting on-demand. For a burst pipe at 11 p.m. on a Sunday, this matters: the owner can be on-site within 45 minutes. The franchise option will schedule a crew callback for the following business day if the situation is not immediately life-threatening. Choose Done Right if response speed is critical (flooding into living spaces, water actively running, or health concerns). Choose the franchise if you prefer the corporate structure and multiple locations (they can sometimes shift crews between cities if local demand spikes), though you will wait longer and likely pay a slight premium for the national brand.
Who This Service Suits and Who It Does Not
Done Right works best for homeowners and small business owners (up to 5,000 square feet) who value direct communication and same-day response. If you have a burst pipe at 2 a.m. and need extraction to start before morning, this company's model serves you well. It also suits people who want a single point of contact (the owner) rather than a dispatcher and field manager; if problems arise during drying, you reach the person making decisions.
This service does not suit large commercial properties (office parks, warehouses, industrial facilities). The owner does not maintain the staffing or equipment pool for jobs that require crews at multiple locations simultaneously. Those clients need a larger, franchise-backed operation or a restoration company that subcontracts labor.
What the First Visit Involves
After you call, the owner schedules an inspection, usually within 24 hours during business hours or the next morning for after-hours emergency calls. During the inspection, he assesses the water source, measures affected areas with a moisture meter, identifies potential mold risk, and explains what the drying process entails. You receive a written quote on that visit, which he also submits to your insurance adjuster if you provide a claim number. Once approved (or if paying out-of-pocket), the company sets up drying equipment, typically 4 to 6 industrial dehumidifiers and 2 to 3 high-volume fans per 1,000 square feet. You can stay in the home during drying; the main disruption is noise and the need to prop doors open for air circulation.
Hours, Parking, and How to Reach Done Right
Done Right operates Monday through Friday from 8 a.m. to 5 p.m. for scheduling and estimates. Emergency calls outside these hours reach the owner directly at the main line. The office is located off Gunbarrel Road in East Chattanooga, with parking in a small side lot; street parking is not necessary. The company does not maintain a walk-in office; all business is by appointment or phone.
Confirm current hours before calling, as the owner occasionally adjusts availability seasonally; verify the callback number if you are calling after hours, as the phone system should route to his cell, but testing this before an emergency is prudent.
Done Right earns its place in the Chattanooga recovery landscape through direct ownership and equipment investment that smaller competitors cannot match, and a service model built around the unpredictability of water emergencies rather than business-hours convenience.
