Feldman Computer Services in Chattanooga: On-Site and Remote IT Support for Small to Midsize Businesses
Feldman Computer Services is a locally owned IT support firm that handles both managed services and project-based work for small and midsize Chattanooga businesses, with technicians available for on-site visits and remote diagnostics. The business operates without the overhead markup of larger regional firms, making it a practical alternative to national managed-service providers for companies that need reliable systems without long-term contracts or hidden fees.
What Feldman Computer Services Actually Does
The company handles two distinct service models. Managed IT Services cover ongoing network monitoring, security updates, backup management, and help-desk support on a monthly retainer basis, typically paired with a service-level agreement (SLA) that guarantees response times. Project-based work includes one-time repairs, hardware upgrades, network installation, and migration services, billed hourly or as a fixed fee depending on scope. This dual approach means a startup might hire Feldman for a single server setup, then add monthly monitoring later as the operation grows, without needing to switch providers or renegotiate terms.
Services and Pricing
Managed IT retainers start at roughly $80 to $120 per user per month for basic monitoring and support, scaling down per user as team size increases. A five-person office typically pays $400 to $600 monthly; a fifteen-person operation might pay $1,200 to $1,800. Confirm current pricing directly, as retainer structures adjust based on the complexity of your systems and the specific tools included.
Project work and hourly diagnostics run $85 to $125 per hour, depending on whether the technician works on-site or remotely. Hardware costs and software licenses are billed separately above the labor rate.
How Feldman Compares to Other Chattanooga IT Providers
Chattanooga has several managed-service options. Larger firms like those affiliated with regional IT groups often require twelve-month contracts and charge higher retainers (sometimes $150 to $200 per user) but may offer deeper integration with enterprise tools. Small one-person shops are cheaper but typically lack the infrastructure to provide 24/7 monitoring or cover urgent calls when the owner is unavailable. Feldman sits between these extremes: no long-term contract requirement, pricing closer to independent technicians, but with redundancy and faster response than a solo operator can guarantee. Choose Feldman if you want local accountability and flexibility; choose a larger chain if you need certified compliance expertise (HIPAA, PCI) as a core service line, or choose a solo technician only if your business can tolerate potential downtime when that person is busy.
Who Feldman Suits and Who It Does Not
This service fits growing professional firms, medical offices, nonprofits, and manufacturers with ten to fifty employees who need systems they can count on without the complexity of enterprise IT departments. Startups with no IT infrastructure benefit from project-based engagements to set up their foundation. Single-person freelancers or retail shops with minimal server dependency may find even a small retainer unnecessary; they work better with hourly repair-on-demand. Large enterprises requiring dedicated security compliance or multisite coordination should look elsewhere.
What the First Visit Involves
Contact Feldman to describe your current setup: how many computers, what servers or cloud services you use, any chronic problems, and whether you're considering managed services or just a one-time fix. For project work, a technician visits on-site (or logs in remotely if you prefer) to diagnose and provide a quote. For a managed-services evaluation, expect a more thorough assessment of your network architecture and security posture, which may take an hour. Once you decide to proceed, onboarding includes establishing access protocols, setting up monitoring tools if applicable, and training one point person on how to submit tickets or report issues.
Hours, Parking, and Logistics
Feldman operates Monday through Friday, 8 a.m. to 5 p.m., with emergency support available after hours for managed-services clients (response time varies; confirm your SLA before signing). The office is located in Chattanooga proper; on-site visits to your location are standard and included in service pricing. Remote support via secure connection is available for non-emergency diagnostics and is often faster for software issues or system updates.
Feldman Computer Services fills a practical niche in Chattanooga's IT landscape: local enough to know your business, equipped enough to handle growing complexity, and transparent enough on pricing that you won't face surprise invoices. For a midsize business tired of churn with support vendors, it deserves a consultation call.
