Infosystems in Chattanooga: Managed IT and Break-Fix Services for Small to Mid-Sized Businesses
Infosystems is a locally owned IT services firm serving Chattanooga-area businesses with both managed services contracts and hourly break-fix repair work, operating since the mid-1990s and focusing on companies with 10 to 150 employees.
What Infosystems actually is
Infosystems operates as a hybrid IT provider: businesses can contract for ongoing managed services (monitoring, updates, and support included) or call in for project-based and emergency repairs. The firm handles on-site visits in the Chattanooga area and remote support for clients outside the immediate region. Staff size and response structure suggest capacity for small office networks rather than enterprise deployments.
Services and pricing
Managed services are priced per-user-per-month, typically ranging from $80 to $150 depending on scope; many Chattanooga firms bundle this with hardware monitoring and patch management. Break-fix work is charged hourly at rates between $100 and $130 per hour, with a one-hour minimum. Common tasks include workstation repair, network troubleshooting, printer setup, and data recovery. Annual contracts often include discounts of 10 to 15 percent off standard hourly rates. Verify current rates and service tiers directly, as pricing can shift with scope changes.
How Infosystems compares to other Chattanooga IT options
The local IT market includes larger firms like Computer Troubleshooters and independent technicians working from home. Computer Troubleshooters operates multiple Chattanooga locations and pitches enterprise-grade support with formal SLAs; that approach suits businesses with high uptime requirements and budgets above $200 per user per month. Independent technicians often charge $60 to $90 per hour but may lack backup support or formal availability windows. Infosystems occupies the middle ground: established enough to answer calls consistently and provide some managed oversight, but sized to stay responsive to mid-market clients who don't need a 24/7 operations center.
Who Infosystems suits and who it does not
Infosystems is a strong fit for Chattanooga dental offices, law practices, small accounting firms, and light manufacturing operations that rely on a stable network but lack dedicated IT staff. Companies with 10 to 80 users typically see real value from the managed model. Startups with minimal systems or enterprises with internal IT teams will find better value elsewhere. Practices with heavy compliance needs (healthcare entities covered by HIPAA, financial firms under specific auditing rules) should confirm Infosystems' security certification and documentation practices before committing.
What the first visit involves
An initial site assessment typically runs one to two hours and is free or charged at the hourly rate depending on whether the client is considering a managed contract. The technician inventories hardware, tests connectivity, and checks for vulnerabilities. From that visit, Infosystems delivers a written proposal with recommended services and pricing. If the client chooses managed services, onboarding includes documentation of existing systems, setup of monitoring agents, and scheduling of regular check-in calls.
Hours, parking, and logistics
Infosystems operates Monday through Friday, 8 a.m. to 5 p.m., with emergency calls available outside those hours at a surcharge (typically 50 percent above standard rates). Most work is done remotely or on-site at the client's location; Infosystems does not maintain a walk-in repair counter. Clients requesting on-site visits should expect a 24 to 48-hour turnaround for non-emergency appointments during peak seasons. Verify hours by phone before assuming weekend or evening availability.
Infosystems anchors a practical middle tier of Chattanooga IT support, filling the gap between big-name firms and solo technicians for owners who want predictable costs and consistent response.
